The Allure Promise

Allure Hair Salon Complaints Policy

At Allure Hair Salon, we are committed to providing exceptional hair care services and ensuring your complete satisfaction. We value your feedback and strive to build solid and long-term relationships with our clients. If you have any concerns or complaints regarding our services, please follow this policy to help us promptly resolve them.

1. The Allure Promise

We take pride in our dedication to excellence and continuous improvement. Our stylists are trained and developed to meet and exceed your hair care expectations. Our commitment to transparency and honesty in our services is the foundation of our client relationships.

2. Consultation Process

Before any hair service, we offer a complimentary consultation where our stylists will:

  • Allocate 30 minutes to discuss your hair needs thoroughly.

  • Assess whether your hair goals can be achieved in one or multiple visits.

  • Clearly explain the journey and steps involved in achieving your desired look.

  • Provide a price estimate for the service.

  • Advise you on what can realistically be achieved.

3. Pre-Service Tests

In some instances, we may need to perform the following tests:

  • Strand test before a new colour service to ensure desired colour results.

  • Strand test before a chemical service to maintain the condition of your hair.

  • Allergy alert tests comply with our insurance policy and manufacturer's guidelines for your health and safety.

These tests are essential to deliver quality services and ensure your well-being.

4. Post-Service Concerns

If, after receiving a service, you have any concerns or are dissatisfied with the results, we kindly request that you contact us within two weeks of your initial appointment. You can call us at 01293 450178 or visit us in person.

5. Adjustments and Corrections

We understand that hair may look different under various lighting conditions or require time to adjust to a new style. We are committed to ensuring your satisfaction. Even if the initially agreed-upon colour is achieved, we will schedule a follow-up appointment to make necessary adjustments or corrections.

6. Open Communication

At Allure, concerns or complaints are opportunities to improve and build stronger client relationships. We encourage open and honest communication. Please feel comfortable sharing any issues with your stylist; this will help us address your needs more effectively.

7. Feedback

We highly value your feedback, which helps us continuously improve our services and products. All feedback received, whether positive or negative, is instrumental in maintaining the high standards we strive for at Allure.

We are committed to providing exceptional hair care experiences and ensuring your satisfaction. Your trust in us is of utmost importance, and we will work diligently to resolve any concerns you may have. Thank you for choosing Allure Hair Salon, where your beauty and satisfaction are our top priorities.